My Samsung Story

If you're a regular reader of the blog, you'd know that I had got myself a Galaxy SL i9003 a few months back. I was pretty happy with the phone initially, primarily because on paper its a great device.

A couple of weeks back, however I noticed something. The top right corner of the touchscreen was coming off. It was pretty clear that the pasting/glueing was to blame for it. Simultaneously a few marks were starting to appear on the undersurface of the touschreen, as a result no amount of wiping the panel would remove the marks. It was very clear to me that I was using a defective handset and feared that more problems may be lurking around the corner. I wanted the phone replaced. 

I was left with no other option but to call the customer care of Samsung. There I met with a rude shock. "We give you a warranty and not a guarantee" blared the customer care executive. Well I pretty much knew what the terms and conditions said and the last thing I needed was the company guy telling me that I had no legal ground for my claim. All of a sudden, I went from being a Samsung customer to almost a legal opponent fighting against the company in a court of law.

Frustrated, angry and furious at the response, I started posting status updates and tweets regarding this treatment of the company to a customer. Finally they sort of gave in, after incessant calls to the customer care service. Samsung cared enough to give me a standby phone for use while they took my i9003 for replacement. A nice touch indeed.

I now have received a fresh i9003 from Samsung. 

An effort from the company I thoroughly appreciate but also wish I didn't have to go through such a huge process of trying to explain my situation to various people at Samsung.

Android Strengths and Ailments

I posted these on my twitter timeline. So, if you haven't already, follow me @arnab_das

Android Strengths:

Android Strengths #1 : Extremely user friendly interface. Widgets, home screens, etc. make this one of the most user friendly OSes.

Android Strengths #2 : Notifications. Even the iOS users admit that the notification system is THE feature of Android.

Android Strengths #3 : 15 minutes payment return policy on apps. Okay maybe 15 minutes isnt enough, but for most apps, it is actually.

Android Strengths #4 : OS compatibility. Most android phones work perfectly with Windows, Mac and Linux, at least in the Mass Storage mode.

Android Strengths #5 : Root Access. This can be done with the "other" OS as well, but being open source it can give unprecedented control

Android Ailments:

Android Ailments #1 : Extremely Poor Support. Getting support from Google is tougher than seeing God Himself. No form of official support.

Android Ailments #2 : No policy to control apps. Malicious, unstable apps are flooding the market. Google is taking action way too late.

Android Ailments #3 : Compatibility. There is absolutely no guarantee that an app which runs on one android device will work on another. This is actually worst when the apps one is talking about turn out to be "paid" apps. Thats when it hurts.

Android Ailments #4 : No control over updates. One has absolutely no idea when one's phone will go out of date. Could be a year or a month!

Android Ailments #5 : Overall app interface, stability and usability still needs a lot of work. Force-close/hangs still very common issues.

It's official, Gingerbread by second week of July

Samsung has made it clear that the Gingerbread update for Galaxy SL (i9003) will be available to users by the second week of July.

Here's the link: http://twitter.com/#!/Samsung_India/status/75890096288702464

Then again, this is Samsung, so I guess one will have to wait till August for sure. :)

So, now we wait.

My favourite paid apps on Android 2.2

I recently got myself an i9003, a Galaxy S variant. This is my first android device and so it took me some time to figure out what apps to download and what to avoid.

So here's a list of my favourite apps.

1. Poweramp - Without a doubt the most functional and versatile music player on the android market. Plays any audio file you throw at it and has exceptional library/organizational abilities. A must have app for around $4.

2. Read It Later - This is a special app. What this does is that it gives you a reformatted version of web pages so that's it's easier for you to read articles. This is much like the article view on Kindle 3. Although not free, this is very much worth what the guys are charging for the app. Also future developments and browser integration only justifies that price tag.

3. Doggcatcher - One of the more expensive softwares out there. This $6 app is a podcast manager like no other. With integrated Google listen/reader syncing ability, the ability to auto download content, this one app is a must have for any podcast enthusiast. There are of course other free and paid podcast apps in the market, but none are nearly as efficient and customizable.

4. CacheMate - This thing is only available for users who have rooted their phones. Outstandingly simple to use this extremely cheap app lets you clean cache memory from each and every app saving you precious disk space.

5. Juice Defender (Ultimate) - Juice Defender is actually quite a popular app. It lets you save up on and reduce data usage on your mobile device thereby substantially increasing battery life. Although it is difficult to say the extent to which this battery saving ability works, its pretty evident that it does take visible measures to reduce data loss. I would recommended the ultimate version as its more useful and cheaper in the long run.

Paid apps on android market

The biggest difference I have felt since I switched from Symbian to Android was the availability of good apps. Not crap ones. Not ones which are useless, but good apps. Apps which can be used on a day to day basis and for which I wouldn't mind paying.

In about a month's use, I have already bought 2 really good apps. One if them I'm using currently as I type. And the other is a really good media player. Poweramp is without a doubt THE music player for android. Not only because of its innumerable options ranging from a seriously addictive graphic equalizer to awesomely useful tweaks, but also because of the UI.

The other app I bought today is the android gingerbread modded keyboard. It is available in the market for around $0.99. Something which I'd say is a steal for the features it has on offer. This is without a doubt the best android custom keyboard out there. I'd rate it higher than swype or the default Samsung keyboard it even the other keyboards available in the market. I've used quite a few of them and found this to be the very very best. Kudos must go out to the app developer.

Compare this to the experience I've had with symbian. Nokia had actually sent me an email long back stating reasons of helplessness when I had complained about the inability to download paid apps from the Indian version of the ovi store.

I'm enjoying the android experience more than I'd imagined. I hope my opinion of android doesn't change anytime soon.

And then it finally happened

Yup, it did. The inevitable.

I am now an official Android fanboy. Okay, maybe not the trolling, FUD spreading anti Apple one I used to be, but a fan of the Linux based OS I am.

Fact is, I was getting a pretty good deal on my N97 Mini, something which I thought was a decent amount considering that it was running a pretty much dead (now officially dead) OS. I exchanged that phone and spared a few bucks for a blazingly fast Galaxy S.

First impressions? WOW!

Still reading? I usually stop watching videos the moment the unboxing happens and the reviewer goes WOW! Thats a turn off. But now that I'm about to write a review (albeit a very boringly crappy one), I realise that its only a natural reaction.

What was I talking about again? Oh yeah. So basically this thing has some pretty nifty features with a sleek UI. The processor is decent and so is the RAM. TouchWiz never really looked like a Sense UI competitor to me, but after using it for a few days now, I think its pretty good, although Sense still gets my vote.

Audio quality on the phone is a bit on the suckier side. And so are the earphones. Apart from that its a pretty nifty phone. If you're in the market for a new phone. Get an android and let the OS take over your life.

Notion Ink Adam - Doubts and Confusion Abound

Image by darkpollo via Flickr

It has been a long time since Notion Ink started on their journey to create that tablet of dreams. A tablet to rival even the mighty Apple iPad and the now immensely successful Samsung Galaxy tab.

Slowly the technical specifications started rolling in. And astounding they were! Dual core Nvidia Tegra 2 processor, Pixel Qi display, HDMI ports, inbuilt Adobe AIR/Flash compatibility, Android 2.2 and beyond compatibility, etc.

The company was however very careful in what it released. I never found a single video of the tablet in action. Everything from the boot screen demo to app functions were 'custom made' videos. Even pictures of the tablet being posted were either immensely photoshopped or had serious typographical/grammatical errors (check out this screenshot posted yesterday). Although this was indeed making me suspicious, it didnt really dampen my spirits especially since its an Indian made tablet which hopefully would be much better and cheaper than its Apple and Android counterparts.

Yesterday, after long and long and extra long delays, Notion Ink finally opened their 'store' to pre orders. However thats when things started to go wrong, horribly wrong. Notion Ink had promised the Notion Ink "family" that it would open its doors first to them and then to the world, 6 hours later. Many many 'members' then commented on the blog that they hadnt received the notification mail even when they were part of the Notion Ink 'family'. Later when the store opened up for everyone, there were payment faults, error messages, payments getting failed etc. Notion Ink has admitted now that there was indeed a problem with the servers.

To add to the slew of problems was Notion Ink posted their terms and conditions and warranty policies which not just shocked many but also made Notion Ink Adam a contender for 'scamware of the year'. To be short and precise, Notion Ink will charge you for every single manufacturing fault of theirs even if its within the warranty period and will deduct the shipping charges from your pocket too! I cant remember the last time I came across such insane warranty policies. Oh wait, there's more. Notion Ink Adam will apparently ship from China! (Yea even I was WTFed when I first learnt about it) And so, you will have to shell out $50 for shipping plus import duties regardless of where you are located.

Compare this to the support system of Samsung which gives you Samsung warranty without any such weird preconditions and shipping issues. I really dont mind shelling out the extra $$$ to get the largest selling Android tablet. Notion Ink's business just seems way too fishy right now. What a shame!

Bad Time to Buy an E-book Reader

Image via Wikipedia

This really is a bad time to buy an e-book reader, especially if you happen to live in India. I'll tell you why. The two of the most popular conventional (read eInk) e-book readers are the Amazon Kindle and the Infibeam Pi. They are slow, colourless and lacked intense multimedia capabilities. But then, after iPad release a host of companies came up with their tablet offerings. The netbook, once a hot product, seemed to dying a painful rather sooner than expected.

The problem with the tablets is that since they have an LCD display, there is a considerable amount of strain on the eyes on prolonged usage. The eInk on the other hand doesnt do colour, so thats a potential let down.

Enter Notion Ink. A revolutionary product in the making which seems to have solved the problems of netbooks and tablets all at the same time. Its powered by android and has a pixel qi display. Pixel qi is something quite revolutionary which inspite of having a brightness comparable to LCDs, has the ability to reflect direct sunlight and also reduces strain on the eyes. Seems too good to be true doesnt it? Even I didnt believe it until my friend Abhirup convinced me about this truly amazing development going on in this country. A lot is being promised and lot of interest has been generated thanks to this cutting edge device and thanks to its really attractive price tag of $498 for the 3G with wifi version. However, no release date for this device has been announced as yet although its expected that it might release by the end of this year or early next.

Incidentally even Infibeam is ready with its tablet offering. They call it the Infibeam Phi (the eInk edition is the 'Pi'). The Phi has Android as well as Windows versions and is decently powered. However since it has an LCD display, its difficult to call it as an ebook reader. The dual screen technology of pixel qi is far superior than the traditional eInk and almost as good if not at par with LCD brightness, this is where I think the Notion Ink tablet scores over the Phi. But even the Phi hasnt been released yet, although Infibeam is taking preorders.

Hence my conclusion that this is indeed the worst time to buy an ebook reader. The suggestion would be to stay put and abstain from investing in any such devices until both the Infibeam Phi and Notion Ink hit the mainstream market.

The $35 Tablet

Image via Wikipedia

Yes, its no longer a rumour. There is infact a $35 tablet, waiting to be released to the masses. The minister for human resource and development (HRD), Kapil Sibal, was on Gadget Guru this week where he unveiled the cheapest tablet on the planet.

The tablet is apparently decently powered with 2GB of RAM and running Android. The touchscreen is (perhaps as expected) a resistive one. The OS isnt sluggish and thats mainly because of the hardware that has been put in.

And yeah, it gets better. In time, the minister hopes, due to rising competition and demand, the price of this tablet would come down to $10! Now when did one get last hold of $10 tablet?

All is not hunky dory though. First of all, the tablet, because of its no frills design, does look ugly and dated. Finesse is something which you cannot expect from this device. The device lacks a hard drive and although this is primarily the reason why its prices have been kept low, I doubt if this is something which will be appreciated. The presence of resistive touch also does complicate matters and spoils the fun of the touchscreen experience. Also the tablet in its current form and price is meant for educational institutions and its students. The mass market version might be priced higher.

Finally, its a mixed bag to be honest. Mediocre functionality/quality of hardware vs extremely low price. The choice as always lies with the consumer.

Nokia - The Way Out

In the past I have criticised Nokia for being utterly nonsensical when it came to coming up with great phones especially of late. But I have nowhere pointed out what it should do to recover its image as a premier mobile manufacturer and a technology leader. Hence today's gonna be an exception.

To be quite honest, Nokia probably knows the way out. But here's what I think should be done:

1. Get a new group of designers on board - Lets face it Nokia phones are now synonymous with the word 'ugly'. Their devices are nothing short of ghastly compared to the finesse and design of the iPhone(s). Getting a new group of designers on board will be the first thing the company needs to do. Nokia needs to realise something basic here: people need functionality as well as a sexy design in their smartphones. Unless Nokia offers them that, its doomed. The smartphone market is no longer the same as it used to be half a decade back. Nokia needs to keep up with the times, desperately.

2. Focus on one OS - Symbian S60 v3, Symbian^1, Symbian^3, Maemo and now Meego. The last thing Nokia one can say about Nokia is its platform uniformity. Almost each of its high end device keeps coming up with a new OS. Thats not just impractical for the consumers but a terrible thing for the developers. What should the developers work on? Meego, maemo, symbian? Thank god I'm not an official developer, else I would have gone crazy by now! Anyway, what needs to be done is to go for ONE particular OS for all its smartphones. Also, Nokia's Android allergy is something beyond my comprehension. Judging from the astronomic growth predictions of android, the world is now divided into two groups: the android and the non-android. Nokia prefers the latter somehow, completely ignoring the fact that android is infact the only OS which has been built for touchscreen devices from the word go.

3. Giving customers value for money products - Lets face it, Nokia phones, especially the recent ones are insanely ugly, insanely slow, insanely dysfunctional and last but not the least insanely under-powered. If Nokia respects and loves its customers it needs to come up with products which have a good balace of feature and price. Android devices and the iPhone(s) are this popular only because the manufacturers are giving consumers a great product which is worth every single penny they are spending. Can't say that for Nokia unfortunately. The N97 Mini is one of the most dysfunctional phones of the planet (I'm currently using one, unfortunately) and still Nokia dares to release this crap and wiat it gets better, price it at around $400-$500. An HTC Legend around the same price is a much better product than that. And well, Nokia phones are reputed for their crap processing capabilities which Nokia fanboys explain as the lack of need of good processors for something as lightweight as Symbian. The statement although partially true, has no practical significance. Symbian OS do need less system resource but for its multitasking capabilities to work (eg. Playing a game and listening to music and downloading content simultaneously) one does need a pretty hardcore powerful processor and RAM. But the great men at Nokia refuse to come to terms with this concept. They are which intent on praising the simplistic UI of Symbian (the ugliest on the planet by the way, if you didnt know) and the fact that its open source (wait, isnt android open source as well? Bloody hell yes! Why the hell then these Nokia folks staunchly supporting Symbian, still?). Nokia needs to do away with this stupidity and be more practical. And for heaven's sake show some respect to your valued customers. What sin did people commit when they bought the 'craptastic' (the word now made famous by Symbianguru) N97? The least Nokia could have done was to ask unhappy customers to return their phones. But NO, Nokia once again proved that it was living in a utopic world where everyone would still be a Nokia fan even if it kept churning out idiotic dysfunctional devices. 'I'm just a dreamer', the famous Ozzy Osbourne track doesnt work in the corporate arena. Nokia would do itself justice by realising that.

4. Create a proper app store - What? Nokia already has an app store, its called the Ovi Store!

Ah yes, of course, the Ovi Store! How many usable apps does it have by the way? Erm...five? Nah that would be lying. How about 3? Yeah thats more like it. How many good usable top quality (not the stupid ones) apps does the Apple App Store and the Android Market have? I can at least mention 150 without stopping and still go on. Need I say more? The Ovi store is the biggest joke from Nokia ever! With absolutely stupid apps being listed in the Recommended section and the lack of proper good apps for even basic tasks such as reading pdf files (thanks largely to Nokia's obsession with ultra low quality harware), the Ovi store is as dead as a dinosaur skeleton. What needs to be done is introducing a new regulatory process for apps and for heaven's sake developing utterly essential ones first, eg. a pdf reader for starters, once where the user wont have to wait for a minute to move from one page to another. Not really too much to ask for. If Apple and Android developers can do it, so can the Nokia developers.

Anyway, those were my suggestions. Sure one can agree or disagree with a few points mentioned here but without a doubt Nokia needs to do something and take drastic measures if it wants to sty at the pinnacle of the smartphone market.

The N97 Mini - Exposed (Part 1)

Starting today, I will give a detailed account of what I think of the N97 Mini, a phone which is being incredibly vigorously promoted as the next big thing by Nokia. Is the N97 Mini a good phone? Is it worth buying? I will try and put forth arguments both for and against the functionality of this device and let you decide.



1. What makes the N97 Mini special - Its probably now well known that even though Nokia manged to sell loads of N97s (the original N97), it really didnt fare well among users. Be it the less than sufficient processing capabilities, the 128MB RAM on a high end device, or the camera lens cover which actually ended up scratching the lens instead of protecting it. There was widespread outrage among users, many of whom had expressed it publicly on the web. It goes without saying that the N97 was terrible PR for Nokia, till then considered an innovative company at the helm of introducing ultra modern technologies to smart phones. The Symbian^1 which was then touted as the next big thing didnt help matter either. It reminded most people of their old S60 v2 and v3 phones and the UI was boring to say the least. Nokia had to do something to spice things up and restore 'order', releasing innumerable patches and updates for the N97 didnt work, and so it did the next best thing, reduced the memory and the size of the phone, packed in a weaker battery (1200mAh compared to N97's 1500mAh) and termed it the new N97 Mini. However it did something positive as well, it improved the build quality of the phone and made it look classier. Or so I thought.




2. Okay, but why does it suck then - Hey wait, I didnt tell you it sucks, not yet. Anyway, lets look at the context of the mobile phone arena and then compare N97 Mini's specs. The iPhone 3GS had been released and another iPhone was on its way which was supposed to have a huge amount of RAM and improved processing speeds. Google had released Nexus One armed with 1Ghz processor and an equally powerful RAM. And there was Nokia who was content with giving customers what they thought was the best deal possible, a 434Mhz processor and 128MB RAM in an attempt to compete. Spare me a second while I enjoy a hearty laugh. It had the same dated unusable insanely unprofessional looking (everything is being compared to iOS and Android here) and unevolving Symbian^1. And the price? Quoted price on most Nokia ads in India was/is Rs. 21000 (more than $400). I was one of the few who got mesmeried by the Nokia story (mainly because I had been a satisfied Nokia user till then). I decided to buy the Nokia argument of it being a better device. A decision which would come back and haunt me every single day henceforth.



When I first got my N97 Mini, I was really happy! The white phone looked beautiful and so did the keypad. I loved typing using the QWERTY and the phone soon became my treasured possession. I then started to put the device to the test and see if I could really be 'at one' with it. Shocks after shocks after shocks followed. It was soon clear to me that something was wrong, very wrong.



The phone wasnt lasting long enough, even on normal regular use which included listening to songs, browsing, using wifi to stream music and of course making calls it was hard to make the phone last more than 8 hours. In a bid to improve battery life and performance I changed from a snazzy looking theme to a toned down almost mellow inbuilt theme for my phone. Widgets, something of a huge USP for Nokia, had to be turned off, at least the online ones or else they would consume power and diminish battery life further. I had to reduce calls, reduce internet access and wifi usage to a minimum especially when I ventured outdoors without a charging cable in my bag. Yeah I know what you might be thinking, how was I supposed to use the phone without those features, well it seems Nokia cares little for its 'valued' customers and the sole reason for this uber crap battery life was nothing other than the underpowered 1200mAh battery. And that was just the start. Symbian^1 sucks just as much today as it did when the N97 Mini came out. The UI is outstandingly boring. You would need pure talent to create a boring UI like that. Well, at least they could have copied Apple or Android! That would have resulted in a better looking OS! Anyway. Next came the hardware which was so insanely dated that I could imagine my father getting this phone on his first mararige anniversary! Nokia has a strange fascination with dated hardware, it perhaps stems from a monopolistic attitude it has developed over the years being the no 1 smartphone manufacturer. Its like the company is telling its customers "haha you moron, this is what you deserve, cry as much as you want to, I wont give you a better device." Of course Nokia didnt say this, but frankly as a customer who had bought a new N97 Mini this is what I felt. The application manager constantly keeps crashing and notifying me to close running apps when no apps are running. Multitasking is a pain thanks to the incapable processor and RAM.




And then came the ovi store. What the **** is that? Well its an app store. You mean like an Apple App Store? Yeah, kind of. Are you sh*tting me? Ovi and Apple? That is like the biggest baddest saddest and poorest joke ever! The ovi store is so starved of apps that in a bid to create proper ones, Nokia introduced an App wizard for non programmers! Yeah you heard me right. Well that did help increase the number of apps but what that made the ovi store was an absolute piece of junk. Whenever I see apps mentioned on sites on the web, I'm pretty certain that its either for the iPhone or for Android. I mean there is no proper pdf file reader for symbian platforms! Adobe reader is almost unusable and so are many others. Its a pain to read pdf documents on the N97 unless you have hundreds of hours to spare waiting for pages to load.




I will be posting more such reality checks soon. I have been CHEATED, DUPED AND MISGUIDED by the company I once was a fan of. I know I have been rude at places in this post, but hey, I have spent my money (and a huuge amount of it) on the phone and I have not been delivered what I was promised. I have the right to complain and let others know what they are signing up for when they buy a N97 Mini. Stay away from fanboys, do your research well, especially before you buy a Nokia.

Take care folks, and thank you so much for reading. I'll be back with more soon.

N97 Mini Battery Life Woes

I am currently being forced to write this post as I have recently been affected by the unimaginably poor battery life of Nokia N97 Mini. Yesterday some of my friends came over and I had to put the N97 Mini for the first time to the test. The Mini has a 1200mAh battery (substantially reduced from the original N97 which had a 1500mAh one). And yes, expectedly the battery life or the extreme lack of it, is giving me serious problems. I will in detail list my points below.

1. Widgets: Nokia has somehow been fascinated by widgets and is proudly hailing it as a USP in current devices. However what is missed especially in case of the N97 Mini is that these widgets, the ones which require internet connectivity eg. facebook, email widgets etc. draw a huge amount of power from the battery.

2. WiFi - Cool technology eh? Yeah I guess and Nokia thinks so as well, only if it had been serious enough to give it a proper thought before implementing it in devices. (Read on for more details on this)

3. Screen Display Brightness - Oh well, the one time I tested the device using full brightness, it didnt even last me 6 hours! So, forget about using your device outside an air conditioned chamber (read indoors).

Okay, so here's what I tested. I enabled the facebook and email widgets and waited for it to see how long it lasted. To my utter shock and surprise, on normal use which included occasional phone calls and using offline games (oh well I do have Quake 2 installed on my N97 Mini, coz thats the only decent game available for the device. If you're getting an N97 Mini make sure you're NOT a gamer, it has NO GPU, so forget about gaming, just for the info, all recent devices including lower end Android ones and of course the iPhone have dedicated GPUs), the battery hardly lasted me 5-6 hours. Hence, if you're using the N97 Mini, dont use online widgets, or else make sure you carry the charging cables (USB or charger) with you all the time and stay close to a PC or a socket, always.

Next came the acid test. WiFi. I was using Mobbler, a highly popular LastFM client and Tune Wiki. It took me simply 2-3 hours to reduce a fully charged N97 Mini to a completely battery life famished device. Which is like saying, dont use this device to use if you're a heavy WiFi user.

And for the sake of decency I am not comparing this with recent Android and the iPhone, but you get the point.

So, not only is this device underpowered (memory and processing capability wise), its also under-powered (quite literally) as well.

I was completely unaware of this aspect of the N97 Mini till I put it to the test yesterday and today in the morning. Bottomline, I am hating it. I am looking at options to sell this device and get an Android powered one. The severe lack of processing capabilities, softwares, proper usable OS and now a less than usable battery is too much for me to bear. This is my last Nokia. I really dont care if the company comes up with a better device in the future. I am currently ruing my decision, and feeling really crap coz of having spent a substantial amount of moolah on this. May Nokia be a better company and may it produce better devices in the future, but I honestly dont give a damn.