A Good Phone

People around the web and everywhere for that matter talk about their phones being 'good' or in most cases not being all that good. So what exactly is the GQ? (Goodness Quotient, if you havent guessed it yet) For starters, GQ as you would expect has a different meaning for almost all individuals. But if we concentrate on the smartphone sphere, the goodness of a phone is defined by the following factors:

1. The form factor - like it or not, the form factor is undoubtedly the most important criteria for people buying a new phone. No one likes an ugly device. This partially explains the success of the iPhone, the amazing form factor.

2. User Interface - abbreviated as UI, this is more or less what makes or breaks a phone. Symbian most say (except for fanboys of course) has the least attractive UI, and android (with sense UI from HTC) and the iOS are generally considered among the best. The others like Maemo and Meego, although not exactly new platforms, but havent been mainstream OSes so far. Nonetheless, UI isnt really their forte.

3. Whats 'inside' - the processor, the RAM, the memory capabilities, etc. This is where android wins hands down more or less. Why? Well, the high end phones have a processing speed of 1GHz and RAM of 512MB. With a GPU (graphics processing unit), thats a killer deal. Sure the iPhone 4 has almost the same specs, but its sort of rendered redundant thanks to its severly restricted multitasking abilities.

4. Apps - applications are what smartphones are made for. And unless there's a plethora of apps to choose from, using a smartphone doesnt make much sense. The android market and the apple app store and legendary in this regard, with Nokia's Ovi Store coming a very distant third.

There you go, the next time you buy a smartphone make sure its a 'good' one and scores high on your GQ levels.

Claimer: these are my opinions so dont expect them to be universally accepted truth.

Shocked, stunned, and utterly bewildered

Customer service in most sectors in India is pathetic to say the least. The so-called customer care executives are ill-prepared, sometimes ill-behaved (the callers are supposed to be ill behaved not them for god's sake! Although I strongly protest rude behaviours of customers with the executives), and most frequently plain ignorant! They have absolutely no clue about what they are doing and behave as though they are doing the customers a favour by giving them proper customer service.

The thing is, the concept of customer service has been alien to the Indian way of life until the huge economic, social and the paradigm cultural change/explosion which took place in the late nineties and the early 21st century. Since then the country has never had to look back, economically, politically, strategically and in various other aspects. But unfortunately, the sloppy Indian "chalta hai" (it happens) attitude clearly hasnt got accustomed to it even now!

And why do I say all this? Here's the story. I was unhappy with my Vodafone GRPS and wanted a more stable GPRS with less server outages. The only other option I had was Airtel, and I decided to go for it. What a stupid mistake that was!

Its almost a day since I took the connection, as of now, my GPRS services havent still been activated, although I have already paid them for my GRPS for this month! And to add to my woes, the Customer Care isnt responding to my calls! The stupid guy simply hung up while I was speaking! And to my utter surprise I found that I could no longer reach the customer care because apparently they had blocked my access to their support number. I later learnt that once such a thing happens the customer care is usually out of reach upto one week!

I am just stunned at how insanely nonsensical and callous the customer care folks can be! How on earth are companies paying money for these guys! I know I'm being harsh, but just imagine being stuck with a new SIM, with an inactive GPRS (after paying them money for it) and not being able to do anything about it, coz the customer care is dead! Simply dead! For god's sake why even have these offices if the company's not willing to give proper support to its customers.

Am really shocked, stunned and utterly bewildered at this apathy.

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