A couple of weeks back, however I noticed something. The top right corner of the touchscreen was coming off. It was pretty clear that the pasting/glueing was to blame for it. Simultaneously a few marks were starting to appear on the undersurface of the touschreen, as a result no amount of wiping the panel would remove the marks. It was very clear to me that I was using a defective handset and feared that more problems may be lurking around the corner. I wanted the phone replaced.
I was left with no other option but to call the customer care of Samsung. There I met with a rude shock. "We give you a warranty and not a guarantee" blared the customer care executive. Well I pretty much knew what the terms and conditions said and the last thing I needed was the company guy telling me that I had no legal ground for my claim. All of a sudden, I went from being a Samsung customer to almost a legal opponent fighting against the company in a court of law.
Frustrated, angry and furious at the response, I started posting status updates and tweets regarding this treatment of the company to a customer. Finally they sort of gave in, after incessant calls to the customer care service. Samsung cared enough to give me a standby phone for use while they took my i9003 for replacement. A nice touch indeed.
I now have received a fresh i9003 from Samsung.